It's not accidental that products get worse over time; it's because companies stop paying attention to them. They stop caring as much about maintaining the same quality they did when they were just trying to fight for survival and no one would pay attention unless they had the best technology.
There's some new evidence that has just come out about the CIA planning terrorist attacks on U.S. soil in the '60s and how they were going to set up Castro for it in order to get America behind a war in Cuba.
I have always thought of myself as an inventor first and foremost. An engineer. An entrepreneur. In that order. I never thought of myself as an employee. But my first jobs as an adult were as an employee: at IBM, and then at my first start-up.
Before Mint.com, I was a long-time user of 'Microsoft Money' and Intuit's 'Quicken.' Both were powerful tools, loaded with features and functionality around taxes, investment, budgeting - too feature-laden, in fact. They took hours to set up, forever to learn, and an hour a week to maintain.
I think sports and bodybuilding were the only things that saved me from getting beat up. People are not pleased, for whatever reason, when you can answer all the questions in class. If not for the respect I got from track, cross-country, wrestling and bodybuilding, it would have been a disaster.
Carefully calculate the potential size of your market to make sure you can grow. Before starting Mint, I knew that there were about 20 million people who had purchased 'Quicken' or 'Microsoft Money' over the years, and 80 million people using online banking in the U.S. alone.
If we were poor, we didn't know it 'cause I guess you don't miss what you never had. So, you know, we made do with whatever. We used to make our own toys, and we used to play with spinning tops and marbles. A pocket full of marbles, and you were rich - you didn't worry about no money.
When I was growing in the Callope project, we had an oval parkway. Pavement ran around this whole thing. We'd skate or ride bicycles. There were benches and trees out there. It was paradise to us. They finished building it the same year I was born.
I was raised Catholic, but my father's people were Methodist, so we went to both churches.