Everyone talks about building a relationship with your customer. I think you build one with your employees first.
The basis for all human relationships and where we derive our greatest strength and power, trust is single-handedly the most powerful source of positive energy and, once in place, unlocks a freedom and peace to explore.
I grew up in a physical world, and I speak English. The next generation is growing up in a digital world, and they speak social.
Intuition is the wisdom formed by feeling and instinct - a gift of knowing without reasoning... Belief is ignited by hope and supported by facts and evidence - it builds alignment and creates confidence. Belief is what sets energy in motion and creates the success that breeds more success.
Ask questions; don't make assumptions.
Store windows are like landing pages on the website.
I know it might sound weird, but empathy is one of the greatest creators of energy. It's counterintuitive because it's selfless.
Remember - the universal language is not texted, emailed, or spoken. It is felt.
I have always admired the innovation and impact Apple products and services have on people's lives and hope in some small way I can help contribute to the company's continued success and leadership in changing the world.
You have to create a consistent brand experience however and wherever a customer touches your brand, online or offline. The lines are forever blurred.
The more technologically advanced our society becomes, the more we need to go back to the basic fundamentals of human communication.
Unless I can come in in the morning and smile, walk in the lobby and say, 'Good morning!' - if I am stressed - I am not going to do a good job. Everybody is watching us. They are feeding off of our energy.
It is not about gender, it is about experience, leadership, and vision.
I don't think malls are going to go away. People still need somewhere to go, but they do have to evolve.
Don't stop. Don't slow down. Keep focused.
Everyone in the world should have a trench coat, and there should be a trench coat for everyone in the world. It does not matter your age; it doesn't matter your gender.
I have learned to listen and to hone my instincts to be perceptive and be receptive to change, to constantly live in ambiguity.
We always said if we were going to target a millennial consumer, then we had to do it in their mother tongue, which is digital.
Think of energy almost like emotional electricity. It has a powerful way of uniting ordinary people, their connected spirit, to do extraordinary things.
To any CEO who's skeptical at all, you have to create a social enterprise today; you have to be totally connected with everyone who touches your brand.
