I think when you're empathetic, you're putting yourself in somebody else's shoes, right? It's not about you.
I don't care how advanced technology gets. I don't think that there's anything that can replace looking someone in the eyes, touching their hand, you know?
We're building a lifelong relationship with people, and every great relationship has to be built on trust.
From the store windows, the store touch-points, the website, social media, or a magazine, it has to be one pure customer experience, not just to gain market share but to gain mind share.
Trust your instincts and emotions.
At some point in your career, maybe you, too, have made the life-altering decision to start anew. If so, you know first-hand how exciting, challenging, and sometimes disorienting the first 30, 60, 90 days can be.
People love to talk about themselves.
I've never gone to the Oscars because I can't afford another week away. It is not more important than my husband. It is not more important than my kids.
We cherish right and we cherish left, but more important, we cherish when you are able to use the whole mind that you were born with.
All I have are my instincts. They've never failed me.
Whether it's countries or companies, it's about putting the best person in the job who can unite people and create value.
What we have wanted to do is build an amazing brand experience and an amazing way that people can engage with the brand.
You have to do what's best for the brand.
Great design... you won't have a business today without great design.
Online, offline, it's gotta be the same.
People talk about the age and positioning of a brand, but hell, it's not about that. The global language is digital, and we need to speak the language.
I don't believe that if you are going to build a long-term, sustainable brand that you can chop up every component part and expect everyone to have a perfect P&L.
I'm not shy, but I have a job to do. I don't need the notoriety.
I don't believe that you are ever done. Is life ever going to stop and stand still? We have to move as fast as the world is moving.
We all control our careers. Those choices that you make are so critical.
