When a salesperson truly cares about you, trust forms, and you're more likely to buy, come back for repeat business, and refer new customers.
Leaders who master emotions can rob us of our capacities to reason. If their values are out of step with our own, the results can be devastating.
If we want people to vote, we need to make it a larger part of their self-image.
If I had the day off and knew everyone else was voting, I wouldn't miss it. It would become a routine part of my responsibility as a citizen - like paying taxes, only less soul crushing.
We all have thoughts and feelings that we believe are fundamental to our lives but that are better left unspoken.
If you want your children to bring original ideas into the world, you need to let them pursue their passions, not yours.
When you procrastinate, you're more likely to let your mind wander. That gives you a better chance of stumbling onto the unusual and spotting unexpected patterns.
I spend a lot of my time trying to help leaders build cultures of productive givers.
I'm not a fan of being inauthentic.
Authenticity is a virtue. But just as you can have too little authenticity, you can also have too much.
Negative feedback can make people feel inferior.
Power frees us from the chains of conformity.
Perhaps gaining power doesn't cause people to act like takers. It simply creates the opportunity for people who think like takers to express themselves.
To grow, people need to be challenged.
One of the signs of a bad coworker is a pattern of persistent undermining - intentionally hindering a colleague's success, reputation, or relationships.
If you've ever had a coworker actively interfere with your productivity, try to make you look bad, steal your ideas, or give you false information, you've been the victim of undermining.
Frenemies are worse than enemies, and it's not just in the workplace.
Teams need the opportunity to learn about each other's capabilities and develop productive routines. So once we get the right people on the bus, let's make sure they spend some time driving together.
Tweeting has taught me the discipline to say more with fewer words.
I love discovering compelling new ideas and doing what I can to help spread the word about them.
