Many people think that open source projects are sort of chaotic and and anarchistic. They think that developers randomly throw code at the code base and see what sticks.
Some people are really drawn to technology and I liken them to artists.
But I think it's always difficult when a product that you're using and accustomed to changes.
There's the classic charitable contribution, which we receive thousands, and we're extremely grateful and they often come with notes from people, which are very heartwarming, about how much difference our products have made in their life on the Internet.
I'm a good communicator, and I'm a good translator. I can talk to engineers; I can talk to people for whom technology is not remotely interesting or even maybe scary - things like that.
I've learned that for many people, change is uncomfortable. Maybe they want to go through it, and they can see the benefit of it, but at a gut level, change is uncomfortable.
Mozilla has one foot in the Valley, Silicon Valley product technology, and partly one foot in the social enterprise space.
The question of trademark is pretty unsettled in the open source world. The trademark is important in a consumer product, but there are a few groups who feel it's a restriction they can't live with.
We don't spend our days thinking about Microsoft or trying to get revenge on Microsoft. That's a really negative and backward way, and that's not how I want to live.
The name Firefox is not part of the open source licence, and that's why it's important to us.
Flash is one of those very useful, very closed, very proprietary non-weblike things that has great tools and serves a need very well. But in the long run, we see video as part of the web, and it should be handled just the way other html elements are.