Tea time is a chance to slow down, pull back and appreciate our surroundings.
Good manners are cost effective. They not only increase the quality of life in the workplace, they contribute to employee morale, embellish the company image, and play a major role in generating profit.
Chivalry isn't dead. It's just no longer gender-based.
If you really screw up, send roses.
For every step forward in electronic communications, we've taken two steps back in humanity. People know how to use a computer and answering machines but have forgotten how to connect with one another. Our society is unraveling. We're too self-obsessed.
The First Lady has a lot of power. I hope Hillary Clinton realizes that.
If you care enough to look right, you care enough to act right. And vice versa.
I've had a charmed life.
I don't care what your politics are, I would wager that if you asked any American woman which administration would she have most liked to work for as social secretary, she would pick Jacqueline Kennedy's White House as the place to be.
A bride is a bride the first time around. The white dress and the white veil are symbolic. So many people are breaking the rules that people don't know what the rules are.
I talk about beepers going off in the middle of a concert and people being late and not apologizing, and people not RSVP-ing, and adult children going back to live with their parents, which we didn't have in the '60s and '70s.
Nothing gets on other people's nerves at the office more than a whistler. And the sad part is, these whistlers don't know they're doing it. Someone should, tactfully, tell the whistler how much it disrupts the office environment.
When you pass 70, you forget your enemies. You think about the nice people instead.
Going to a party uninvited always has been a negative action. It never has been acceptable. At the very least, it upsets kitchen preparations, parking arrangements, and even details such as space for hanging coats and depositing dripping umbrellas.
When someone is wearing a dress that makes her look fat, don't say 'That's a great dress.' It always comes off badly.
When writing a thank-you if you've had lunch with someone downtown, send an e-mail. If somebody is giving you a dinner party in his or her home and all the work that takes, that person deserves a written thank-you.
It's nice to compliment people on what they're wearing, but don't make insincere compliments.
Make people have a smile when they finish your e-mail.
If you take five taxis a day, one driver will be nasty, and the other four are perfectly nice. You remember the nasty one. But you should remember the four who were nice.
A really first-class company uses really fine stationery.
