When competitors try to innovate, I think it puts more pressure on us. The only thing is, we've got to work harder. They work two hours, we work three hours... Ultimately this is good for the end user.
Slack is a great partner of Zoom. We're a great partner of Slack.
During the time of Webex growing from $0 to greater than $700M, the company was sold to Cisco. The Webex team lost the passion and drive to further grow the business because many Webex veterans left and Cisco's integration with Webex was not successful.
I don't want to be only the most scalable platform, I want to be the most secure. To do that, it's not only Zoom's work, we need lot of people's help.
Hijacking other's meetings or classrooms - this is online crime.
I never thought that overnight the whole world would be using Zoom. Unfortunately, we did not prepare well, mentally and strategy-wise.
We want to make sure every user is happy.
Distributed workforces are most likely to succeed if their culture is one that values and prioritizes face-to-face communications.
We're learning that, when it comes to enterprise users or otherwise, privacy is very important. Some features might work well for enterprise customers and may not work for consumers. You've got to have balance.
Numerous studies show that people derive more personal satisfaction and are more productive when they engage at a deeper level. In the past, we did that through live, in-person interactions, but it's more of a challenge for distributed workforces to maintain that level of engagement.
When I do something, I want to win. If I lose, I feel bad.
Every day I'd talk to my customers at Webex and they'd tell me how unhappy they were with our service. This was a terrible way to spend my days, it weighed heavily on my heart. I wanted to spend my days delivering happiness, and I knew I had to take charge of my own destiny to do that.
We are very committed to listening to our customers' feedback and making changes to deliver happiness to our users.
You have to keep working hard to deliver happiness to customers and you have to control your own destiny.
During the early stages of Zoom, I personally emailed every customer who canceled our service.
Millennials grew up realizing that they can get the job done without having to go to the office.
The smartphone created a huge economy, the cloud created a huge economy.
My biggest worry is that sometimes you know the problem, but you don't do anything about it until it gets too big to be fixed.
I'm an engineer.
If I were to spend investor money on nice furnishings and so forth, particularly early on, I might not have it for opportunities that can really grow our business.
