My parents were willing to spend time and invest time in my hobbies, no matter how odd they seemed. When I was really young, I collected rocks and minerals. But mostly I would hang out with friends, playing basketball. It was not the most eventful childhood, but I think that's good.
I like people who are passionate, who have persevered, and who are clearly humble and not arrogant.
I believe in MWA - management by walking around - so I spend as much time as possible traveling and visiting franchise partners. You only learn by walking around and meeting people.
Humility is important.
In the office, you kind of lose sight. You have to go to the restaurants to see what's really happening.
I like people who genuinely are looking for a project and not a job.
We're looking for people who want to be part of something bigger. We don't want people who see us as a stepping stone.
You want hard workers. You'd be surprised how many people tell me, 'I don't need to work hard. I'm smart.' Really?
It's okay to be confident, but not arrogant.
I joined 3G when I was 24, but I didn't really have much of a management role there. I became C.F.O. when we acquired Burger King, so that was my first time managing people. I had just turned 30.
My mom's a lawyer. She was part of the group that wrote the bar exam. My father is a dentist. They've always worked.
You can't run a multinational business from your desk.
I literally live on American Airlines' 737 commercial airplane.
For the life of me, I could not make a good-looking ice-cream cone.
The world's a small place, life's short, and so you should only be nice to people. I don't raise my voice at work. I don't have tantrums.
Popeyes is a powerful brand with a rich Louisiana heritage that resonates with guests around the world.
As Popeyes becomes part of the RBI family, we believe we can deliver growth and opportunities for all of our stakeholders, including our valued employees and franchisees.
I kind of work on an airplane. The Burger King brand headquarters is in Miami. The Tim's headquarters and our head office is in Toronto. And we have international offices for the brands in Switzerland and Singapore, so I kind of bop back and forth around all the offices. And I try to spend most of my time visiting our restaurant owners.
Everything isn't about synergy.
Your first job can set the trajectory for the rest of your career.
