I don't know about you, but I've saved cards that old high school flames wrote me as well as those that employees have written me over the years. The power of genuine, customized appreciation will never lose its value, even in a gloomy economy... in fact, it's probably what we're all thirsty for in this desert of a depression.
If an employee told you he had the flu, you'd send him home. If an employee told you he was feeling anxious, you'd probably tell him to get back to work. But the emotion is just as contagious as a flu virus.
We're all human. It's the most important, neglected fact in business.
Someone could be amazing at what they do, but if you don't like them, why bother hiring them?
Companies and leaders are role models - not just with the business community - but in the broader world.
When any of us thinks of ourselves as a role model - whether that's as a parent being observed by their kids or a leader under the microscope of their followers - it creates a natural stepping up of how we carry ourselves and what we expect from ourselves.
The best way we can encourage people to create companies that create jobs is to celebrate the diverse entrepreneurial stories and the variety of drivers that led these entrepreneurs to sticking their necks out.
When I started my hotel company, Joie de Vivre, at the age of 26, I saw this venture as my ticket to freedom.
The more externally chaotic the world becomes, the more we need sound internal logic, especially when it comes to our emotions.
I know that when I attached my sense of identity a little too closely to my work that I might be distracting myself from feelings of unworthiness. It wasn't the number of hours I worked or how bloodshot my eyes were that defined the difference. It was something internal.
Feeling good about your life, but not expressing a heartfelt 'thank you,' is like wrapping a gift for someone and never giving it to them.
In general, I'm not much into etiquette and am a rule-breaker and rebel by nature.
Business principles are only as good as the practices that back them up.
When people get into that fight-or-flight place, then they move away from the creative centers of their brain.
Organizations that can diminish fear are those that are able to motivate, create, and innovate.
The companies we admire are like the people we admire: resilient, authentic, personable, collaborative, ambitious, and humble.
Daniel Goleman has proven that two-thirds of the success in business is based upon our Emotional Intelligence as opposed to our IQ or our level of experience. As we look for the next crop of future CEOs, maybe it's time for America's corporations to start interviewing grads from the psychology master's programs rather than the M.B.A. programs.
Great leaders help their people see how they can directly impact the company's objectives and their own personal goals.
Conventional wisdom suggests the primary motivator for entrepreneurs is money or wealth creation and, in fact, much of the political debate tends to center around what kind of tax or regulatory policy changes will turn corporate suits into small business adventurers overnight.
Every five years, I like to do a big birthday party. I had my 45th birthday with 75 friends in Marrakesh, Morocco.
