If the salesperson is busy, he or she should nod and say 'I'll be with you in a few moments,' so the customer won't mind waiting.
It was at the department store where people got away from provincialism.
I'd like to put together a think tank of people - economists, futurists, city planners, a few department-store people - to discuss reinventing the department store.
Running a fashion business takes the heart of a good gambler. You're always dealing with new things. And there's no guarantee that anything new is going to be successful.
I took to heart the instructions my father drilled into my head. Respect the customer. Pay attention to her. Take her package to her car. You broke your neck to get what she wanted because you never knew when the next customer would come along.
There's a right way to sell and a wrong way to sell.
I already own more than any human being needs.
You have to empower your sales staff to use their judgment and go beyond the standards set down on paper and by the computer.
Designers may find the fashion business can shrivel up.
I suspect that most retailers are so busy buying goods, taking care of markdowns, and so on that they have too little time to give thought to creativity.
Since merchandise creativity is hampered by the reluctance of manufacturers to do special things for an individual store, it might be well to increase purchases in foreign markets more able to accept innovative ideas.
