The experience of seeing your entire team made redundant is eye-opening.
I am very balanced. I care passionately about people and customers but also about the numbers, and hopefully that view brings something to the party.
It's a very big world with some very big characters. And, boy, do you have to be able to stand up for yourself when you walk into a working men's club and negotiate a loan.
We realized quickly that wages are only one part of it, that what also matters are the schedules we give people, the hours that they work, the training we give them, the opportunities you provide them. What you've got to do is not just fix one part, but get all of these things moving together.
You don't try to have the very lowest cost of an asset. You try to have the right asset. So rather than thinking about the lowest cost, the question is how do you get the best productivity.