Digital communication is completely different from in-person, face-to-face conversations. One will give you surface insights, and the other really gives you depth.
Design helps shape our everyday interactions through products, furniture, objects, or experiences.
You must have the ability to recognize good design and good user experience. These are core things at Airbnb. It doesn't matter which department you're in.
The sharing economy is about making use of any idle resource out there. We do love seeing other sharing-economy companies flourish.
Airbnb has proven that hospitality, generosity, and the simple act of trust between strangers can go a long way.
What I've realized is that the joy of meeting and greeting people from all around the world is universal.
Everything we do, every decision we make, is to ensure the best possible Airbnb experience for our community and grow the love.
Scheduled shipping is one of many inventions that has made New York a global capital of innovation and creativity - from Willis Carrier's invention of air conditioning in Buffalo and George Eastman's breakthrough film technology in Rochester to the rise of hip-hop in the South Bronx and the world's first cell phone call in Midtown Manhattan.
Airbnb is a trusted online marketplace for people to list, discover, and book unique accommodations around the world. From a private room to a private island, we offer an entertaining and personal way for travelers to unlock local experiences and see their surroundings through the eyes of a local.
Sympathy relies on a common experience. If you're clumsy, you might have sympathy for others who tend to bump into things. Empathy, on the other hand, is the ability to understand another person's feelings even if you've never experienced them yourself.
In the post-war United States, you had this race to the suburbs. Cities shrank, the suburbs got bigger - and the notion of community changed drastically. You went from all being very close together to all being spaced apart and slightly suspicious of one another.
High reputation beats high similarity.
My role is to think about what the future could be for Airbnb - and that includes crafting an effortless and easy-to-use service on any platform, whether mobile, tablet, or Web.
The sharing economy is out of the bag - and it's not going to go back in.
Ultimately, the power of the Airbnb platform is that it motivates guests to blend into communities, belong anywhere, and live like locals.
What we're doing with Airbnb feels like the nexus of everything that is right. We're helping people be more resourceful with the space they already have, and we're connecting people around the world.
For an international business such as ours, you can't localise without a local. That was a hard lesson for us. We had to be closer, physically present, which is when we put teams on the ground.
You have to know what your users are experiencing.
From natural disasters to the refugee crises, the impact we can have as individuals might seem limited. But as many of our hosts know, sharing your home for even a few nights can make a tremendous difference in someone's life.
We do believe in an inside-out culture. If we hold our hosts and guests to an expectation of acceptance and belonging, it has to start within our company. Otherwise, how on earth do we have the credibility to hold them accountable if we're not doing it to ourselves?
