You can't compete globally unless you have appropriate communication skills.
If you enter the World Bank office in Washington, D.C., you will see written on the left wall, 'The purpose of the World Bank is to fight poverty with passion.' I had it put up there because I wanted something that unites us as an institution.
Well the specific role of the World Bank is to be ready with financial assistance immediately after this emergency takes place because you need to reconnect water, you need to reconnect power, you need roads, you need bridges, and that has to be done urgently.
When I travel, I make certain that I spend at least half of my time in the field. You have to get out to meet people that are in poverty, that are looking to improve their lives. That's something that you can't read in books.
Many people of my generation grew up in developed countries thinking that the world was divided into two parts and that there was a wall round the developed world. They thought that poor people had no relevance to us. What happened on September 11 was that anybody who thought there was a wall now knows that there is no wall.
I think that so-called capitalism and trade is a very important element in giving people opportunity.
But when someone is on a winning horse, and everything looks wonderful, it's very hard as an outsider to persuade them something is wrong.
I was deeply concerned then, and have become more concerned since, that unless we can deal with the questions of development and the questions of poverty, there's no way that we're going to have a peaceful world for our children.
So the first thing you need to do about conflict is to prevent it, and the best way of preventing it is by dealing with the question of poverty.
The only way really to influence countries, in terms of poverty, is to get them to change their policies and get them to understand what the issues are.
China never borrowed less than $3 billion a year during my tenure. They were the most significant client. They used the Bank not just for money but for the know-how.
The Bank had never used the word 'corruption' at all until I got there, and the reason for that was, as the general counsel pointed out to me, that quite a number of our shareholders represented were not immune from corruption in their governments.