Dean Acheson
Dean Acheson

No change (Marshall replacing former SecDef. Louis Johnson, who, soon after he resigned, was diagnosed with a fatal "brain malady") could have been more welcome to me. It brought only one embarrassment. The General (Marshall) insisted, overruling every protest of mine, in meticulously observing the protocol involved in my being the senior Cabinet officer. Never would he go through a door before

me, or walk anywhere but on my left; he would go around an automobile to enter it after me and sit on the left; in meetings he would insist on my speaking before him. To be treated so by a revered and beloved former chief was a harrowing experience. But the result in government was, I think, unique in the history of the Republic. For the first time and perhaps, though I am not sure, the last, the

Secretaries of State and Defense, with their top advisors, met with the Chiefs of Staff in their map room and discussed common problems together. At one of these meetings General Bradley and I made a treaty, thereafter scrupulously observed. The phrases 'from a military point of view' and 'from a political point of view' were excluded from our talks. No such dichotomy existed. Each of us had our

tactical and strategic problems, but they were interconnected, not separate.

Russell Ackoff
Russell Ackoff

The only managers that have simple problems have simple minds.

Russell Ackoff
Russell Ackoff

Problem solving has traditionally been taken to be an essential function of management. Through systems thinking, however, we have come to doubt the existence of problems and solutions to them.

Russell Ackoff
Russell Ackoff

The systems approach to problems focuses on systems taken as a whole, not on their parts taken separately. Such an approach is concerned with total- system performance even when a change in only one or a few of its parts is contemplated because there are some properties of systems that can only be treated adequately from a holistic point of view. These properties derive from the relationship

between parts of systems: how the parts interact and fit together

Russell Ackoff
Russell Ackoff

In June of 1964 the research group and academic program moved to Penn bringing with it most of the faculty, students, and research projects. Our activities flourished in the very supportive environment that Penn and Wharton provided. The wide variety of faculty members that we were able to involve in our activities significantly enhanced our capabilities. By the mid-1960s I had become

uncomfortable with the direction, or rather, the lack of direction, of professional Operations Research. I had four major complaints.
First, it had become addicted to its mathematical tools and had lost sight of the problems of management. As a result it was looking for problems to which to apply its tools rather than looking for tools that were suitable for solving the changing problems of

management. Second, it failed to take into account the fact that problems are abstractions extracted from reality by analysis. Reality consists of systems of problems, problems that are strongly interactive, messes. I believed that we had to develop ways of dealing with these systems of problems as wholes. Third, Operations Research had become a discipline and had lost its commitment to

interdisciplinarity. Most of it was being carried out by professionals who had been trained in the subject, its mathematical techniques. There was little interaction with the other sciences professions and humanities. Finally, Operations Research was ignoring the developments in systems thinking — the methodology, concepts, and theories being developed by systems thinkers.

Russell Ackoff
Russell Ackoff

Managers are not confronted with problems that are independent of each other, but with dynamic situations that consist of complex systems of changing problems that interact with each other. I call such situations messes. Problems are extracted from messes by analysis. Managers do not solve problems, they manage messes.

Russell Ackoff
Russell Ackoff

A problem never exists in isolation; it is surrounded by other problems in space and time. The more of the context of a problem that a scientist can comprehend, the greater are his chances of finding a truly adequate solution.

Russell Ackoff
Russell Ackoff

When a mess, which is a system of problems, is taken apart, it loses its essential properties and so does each of its parts. The behavior of a mess depends more on how the treatment of its parts interact than how they act independently of each other. A partial solution to a whole system of problems is better than whole solutions of each of its parts taken separately.

Russell Ackoff
Russell Ackoff

Systems science and technology constitute one aspect of systems thinking, but the humanities and arts make up the other. The fact that design plays such a large part in the systemic treatment of problems makes it apparent that art has a major role in it as well. Ethics and aesthetics are integral aspects of evaluating systems… the systems approach involves the pursuit of truth (science) and its

effective use (technology), plenty (economics), the good (ethics and morality), and beauty and fun (aesthetics). To compare systems methodology with that of any of the so-called ‘hard’ disciplines—for example, physics—is to misunderstand the nature of systems. The worry is not that the systems approach is not scientific in the sense which physics or chemistry or biology is, but that some

try to make it scientific in that sense. To the extent they succeed, they destroy it.

Russell Ackoff
Russell Ackoff

I began graduate work in the philosophy of sciences at the University of Pennsylvania in 1941 where I came under the influence of the grand old man” of the department, the eminent philosopher E. A. Singer, Jr. Because of the informality of the department he created I began to collaborate with two younger members of the faculty, both of whom were former students of Singer, Thomas A. Cown and C.

West Churchman.
Three aspects of Singer's philosophy had a particularly strong influence on me. First, that the practice of philosophy, its application, was necessary for the development of philosophy itself. Second, that effective work on real” problems required an interdisciplinary approach. Third, that the social area needed more work than any of the other domains of science and that this

was the most difficult.
We developed a concept of a research group that would enable us to practice philosophy in the social domain by dealing with real problems. The organization we designed was called The Institute of Experimental Method.”