Spirited Away
Spirited Away

[in Japanese]
Zeniba: I'd like to help you, dear, but there's nothing I can do. It's one of our rules here. You've got to take care of your parents and that dragon boyfriend of yours, on your own.
Chihiro: But, um, can't you even give me a hint? I feel like Haku and I met, a long time ago.
Zeniba: In that case, it's easy.

Nothing that happens is ever forgotten, even if you can't remember it.

Spirited Away
Spirited Away

Zeniba: I'm sorry my sister turned you parents into pigs, but there's nothing I can do. Its just the way things are. You'll have to help your parents and Haku by yourself. Use what you remember about them.
Chihiro: What? Can't you please give me more help than that? It feels like I met Haku, but it was a long time ago...
Zeniba:

That's a good start! Once you've met someone you never really forget them. It just takes a while for your memories to return.