Many people don't focus enough on execution. If you make a commitment to get something done, you need to follow through on that commitment.
For me, integrity is the consistency of words and actions. Part of the way that you do that is to ask people questions on some of the most difficult issues that you confront. 'Take me through where you felt you had to compromise your values.'
Regular feedback is one of the hardest things to drive through an organization.
There are clearly some policies that need to change, and the reputation of the credit card industry is not high. Reforms need to take place.
You've got to develop relationships. You can't do things just in a formal context.
I've always been a very competitive person.
I think what's important to understand is if the United States hits the debt ceiling and is unable to pay its debts, the consequences will be immediate and dramatic.
Harvard Law provided an opportunity to learn from a faculty that had shaped the laws of our country and helped to change the world around us. It also offered an opportunity to study with the brightest students and to test myself against the best.
What's increasingly clear is that when you are open to a discussion of leadership, and you're relating it to your company, it is much easier to get people to become open.
I say this all the time: Everyone can make a conscious choice to be a leader.
Companies will need to pursue a more diversified business model, but I think those companies that have what I call a focused diversified business model will be more successful.
For a number of major companies, if you can't access the commercial markets, you can't fund your business. That's a big problem. You can't pay your bills.
For me, one of the lessons from 9/11 is that you have to give the organization context for how you're acting, and you've got to communicate constantly, in this case particularly with all the changes that were occurring in the financial marketplace and in the economy.
I was attracted to law school because I believed it would help me prepare for a career in the real world.
My plans were to practice law and then possibly go into public service.
I moved back to Boston and joined some of my Harvard classmates at Bain & Co. I quickly realized I enjoyed business.
I had very little exposure to business growing up. I also was very focused on the Civil Rights Movement. And I saw law as a vehicle to really bring about substantial change.
I've always tried to seek out environments with excitement.
Small businesses create half of the jobs in the private sector.
My message to Washington is very simple. Face reality. Be leaders. Demonstrate accountability. Engage in principle compromise. And understand your job is to find solutions.
