The well-satisfied customer will bring the repeat sale that counts.
The best of merchandise will go back to the shelf unless handled by a conscientious, tactful salesman.
Success cannot come from standstill men. Methods change and men must change with them.
I never trust an executive who tends to pass the buck. Nor would I want to deal with him as a customer or a supplier.
Success will always be measured by the extent to which we serve the buying public.
It was always my practice to train salespeople under my direct supervision, and to treat children with the utmost consideration.
No company can afford not to move forward. It may be at the top of the heap today but at the bottom of the heap tomorrow, if it doesn't.
The Golden Rule finds no limit of application in business.
The disciplined are free.
We get real results only in proportion to the real values we give.
No serious-minded man should have time for the mediocre in any phase of his living.
Men are not great or small because of their material possessions. They are great or small because of what they are.
A store's best advertisement is the service its goods render, for upon such service rest the future, the good-will, of an organization.
Exchange ideas frequently.
There's no better friend to any merchant than a fair competitor.
I was long brought up to think that it was nothing short of a crime to miss a sale.
Clock watchers never seem to be having a good time.
It is the service we are not obliged to give that people value most.
We can serve our customers well only if our buying jobs are right. You cannot sell if you haven't ordered wanted goods into your store.
Salesmanship is limitless. Our very living is selling. We are all salespeople.
