If you can't describe what you are doing as a process, you don't know what you're doing.
It is not enough to do your best; you must know what to do, and then do your best.
Quality is everyone's responsibility.
Quality is pride of workmanship.
A bad system will beat a good person every time.
Learning is not compulsory... neither is survival.
Research shows that the climate of an organization influences an individual's contribution far more than the individual himself.
If you do not know how to ask the right question, you discover nothing.
Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.
We are here to make another world.
Innovation comes from the producer - not from the customer.
If you don't understand how to run an efficient operation, new machinery will just give you new problems of operation and maintenance. The sure way to increase productivity is to better administrate man and machine.
People with targets and jobs dependent upon meeting them will probably meet the targets - even if they have to destroy the enterprise to do it.
Whenever there is fear, you will get wrong figures.
All anyone asks for is a chance to work with pride.
I am forever learning and changing.
The prevailing - and foolish - attitude is that a good manager can be a good manager anywhere, with no special knowledge of the production process he's managing. A man with a financial background may know nothing about manufacturing shoes or cars, but he's put in charge anyway.
The result of long-term relationships is better and better quality, and lower and lower costs.
The emphasis should be on why we do a job.
Lack of knowledge... that is the problem.
