The key to successful leadership today is influence, not authority.
Leadership is not about you; it's about investing in the growth of others.
As a leader, you absolutely must expend your energy engaging your frontline employees so that they will take care of customers, who will tell stories about how great your company is to other people, who will become new customers.
Don't quack like a duck, soar like an eagle.
People who produce good results feel good about themselves.
One of the topics I'm most passionate about is servant leadership - the greatest leaders recognize that they're here to serve, not to be served.
I absolutely believe in the power of tithing and giving back. My own experience about all the blessings I've had in my life is that the more I give away, the more that comes back. That is the way life works, and that is the way energy works.
I think a great leader is somebody who realizes it's not about them, it's about the people that they're serving, that they're really other-directed rather than self- directed.
All good performance starts with clear goals.
If people aren't clear on what business you're in, what you're trying to accomplish, your values, your goals, then shame on you. It doesn't mean you shouldn't involve them. It's just your responsibility to make sure that that's clear.