There's no one person that can provide all the insights I need to run the business. There are so many aspects to WeWork: Digital, real estate, operations, space, and design. I pick and choose people who can help in each aspect.
As kickers, it's all about being able to block out the crowd noise, being able to block out certain aspects of the game, and just do your job no matter what the circumstances are.
The best decisions are taken quickly and well. You can prepare yourself, have all aspects of the game thought through, but the one who shines on the pitch is the one with intuition.
I used to be naive. I didn't realize the value of being a whole performer... People start to care about you when they know more about you and see different aspects of your personality.
I used to say, 'Mad' takes on both sides.' We even used to rake the hippies over the coals. They were protesting the Vietnam War, but we took aspects of their culture and had fun with it. 'Mad' was wide open.
We need to be aware of all aspects: To check how they travel, how they eat, the competition conditions.