Mark Goulston
Mark Goulston

A leader who is confused or confusing causes too much anxiety, and a leader who is too controlling is revealing more insecurity and a lack of leadership.

Mark Goulston
Mark Goulston

Being alone with fear can rapidly turn into panic. Being alone with frustration can rapidly turn into anger. Being alone with disappointment can rapid turn into discouragement and, even worse, despair.

Mark Goulston
Mark Goulston

Few things detract more from your credibility and the respect of your colleagues and peers than being called on the carpet to deflect accusations and defend an untruth.

Mark Goulston
Mark Goulston

Know what's important and what isn't. Have the wisdom to know the right thing to do, the integrity to do it, the character to stand up to those who don't, and the courage to stop those who won't.

Mark Goulston
Mark Goulston

Do what you say you're going to do. Follow through means never having to say you're sorry.

Mark Goulston
Mark Goulston

Speak the truth. People will forgive an honest mistake; they won't forgive you if you lie.

Mark Goulston
Mark Goulston

When men act up by being degrading, dismissive, condescending, shut off, or sullen, that can often dumbfound you as a woman and get you off balance. At that point, you can feel and look like a deer in the headlights, which makes you even more vulnerable to such a man's next volley of vitriol.

Mark Goulston
Mark Goulston

I can still remember my first experience of standing at the edge of the Grand Canyon and looking into it. It was so awesome, it took a fair amount of restraint to prevent me from jumping into it, because I was certain I could fly.

Mark Goulston
Mark Goulston

When you ask someone a question, you trigger an unconscious flashback of their having been put on the spot earlier in life by a teacher, parent, or coach, and you create a syntactical 'you versus me' disconnect.

Mark Goulston
Mark Goulston

Braggarts are insecure and need attention, and bragging often has the opposite effect on most people when you're trying to gain their respect and increase your influence.

Mark Goulston
Mark Goulston

If you look for things your partner does wrong, you can always find something. If you look for what he or she does right, you can always find something, too. It all depends on what you want to look for. Happy couples accentuate the positive.

Mark Goulston
Mark Goulston

There is something calming and emotionally restoring when you focus on gratitude for a known deed that helped you, instead of fear of the unknown.

Mark Goulston
Mark Goulston

One of the best ways to see how critical being present is to effective leadership is to notice what being absent, distracted, hiding something, and/or agenda-driven does to people's ability to trust, respect, and have confidence in you.

Mark Goulston
Mark Goulston

Self-esteem should not be confused with self-confidence. Self-confidence is believing in your competence and your ability to do something, whereas self-esteem is believing in your goodness.

Mark Goulston
Mark Goulston

Show people a positive path that enables them to make progress on their own terms. Give them options and alternatives that empower them.

Mark Goulston
Mark Goulston

Gen X entrepreneurs are frequently smart, tough, tenacious, and self-made. That said, to succeed in their companies, they often have sacrificed being emotionally involved in their marriages and with their children.

Mark Goulston
Mark Goulston

Every business needs to get out of their own mindset and into the aspirational mindsets of their customers and clients and create services and products that are beyond their customers' imagination but will be what they 'gotta have' in the future.

Mark Goulston
Mark Goulston

Over time, many CEOs realize that being able to quickly and effectively confront conflict in their company is a leadership opportunity because people's respect often rises and falls on whether their leader deals with conflict head on or avoids dealing with it.

Mark Goulston
Mark Goulston

You may have heard the saying, 'When you're in love, smoke gets in your eyes.' Well when you're talking, smoke gets in your eyes and ears. Once you're on a roll, it's very easy to not notice that you've worn out your welcome.

Mark Goulston
Mark Goulston

Denial is not always a bad thing. Without it, you couldn't function. For instance, if you were hyperaware and hypervigilant regarding all the dangers in the world - from driving your car to crossing the street to eating food that might have contaminants in it to taking medications that have many side effects, etc. - you would become frozen.