The main tenet of design thinking is empathy for the people you're trying to design for. Leadership is exactly the same thing - building empathy for the people that you're entrusted to help.
David M. Kelley
David M. Kelley
The profession of being a creative thinker is not so obvious.
David M. Kelley
I went to Carnegie Mellon and was an electrical engineer, but electrical engineering wasn't right for me.
David M. Kelley
I always found that if you handle a problem in a benevolent way and a transparent way and involve other people, so it's just not your personal opinion, that people get to the other side of these difficult conversations being more enthusiastic.